Microsoft Certified: Azure Fundamentals (AZ-900) Practice Exam

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Which support plan guarantees Sev A response times of less than 1 hour?

Basic
Standard
Developer

The correct answer is: Standard

The Standard support plan for Microsoft Azure is designed to provide critical support levels, including a guarantee for Sev A (Severity A) response times of less than 1 hour. This level of support is crucial for businesses that rely on Azure for mission-critical applications where any downtime or issue can have serious implications. Sev A incidents refer to critical cases that may impact the business significantly, such as a service outage affecting a large number of users or revenue. Given the urgency associated with these incidents, the Standard support plan prioritizes timely responses to ensure that issues are addressed as quickly as possible, allowing organizations to maintain their operational integrity and performance. In contrast, the Basic and Developer support plans do not offer the same level of response time guarantees for Sev A incidents, making them less suitable for scenarios demanding immediate assistance for high-severity issues.