Microsoft Certified: Azure Fundamentals (AZ-900) Practice Exam

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What is the maximum response time for an initial support ticket with Minimal business impact in a ProDirect service plan?

1 hour
8 hours
2 hours
4 hours

The correct answer is: 4 hours

In a ProDirect service plan, the response time for an initial support ticket categorized under Minimal business impact is set at a maximum of 4 hours. This categorization implies that the issue reported has a limited effect on business operations, so while it is still important to address, it does not require an immediate response. The 4-hour threshold ensures that support personnel are able to prioritize their workload effectively, maintaining a balance between rapid response and resource allocation to more critical issues. Understanding these response times is essential for organizations to set appropriate expectations regarding the urgency of support requests and plan their operations accordingly.